So then I blogged about the last hiking day in Arizona when the CamelBak broke. I got a comment from a nice lady, Claudia, in the PR Department for CamelBak asking me to e-mail her because they would like to replace my CamelBak. I e-mailed her back and informed her that REI had already replaced the pak for me but that I was very impressed and grateful that she reached out to me. I told her that I was very impressed with both companies for their customer service! I mean - they read my blog post and wanted to replace my broken CamelBak - I didn't even have to go to them!
Claudia wrote back letting me know she was glad I was able to get my pak replace without any issues but also let me know that if I ever have issues with my pak that Camelbak has a "Got Your Bak" lifetime warranty! So if I have more issues with mine, then I know where to go. I thought that was where the e-mails would stop, but the next day she e-mailed me asking for my address to "keep me posted on the latest news and products". I gladly gave her my address because I'm impressed with CamelBak and wanted to know what else they have.
Yesterday when I got home, there was a large box on my porch. On the side was written "CamelBak". I took it inside and opened it up and here's what I found!
I was seriously geeking out - it's the nicest thing any company has ever done for me (since they obviously topped REI on this one...but REI is still a close second).
This pak is legit - I haven't tested it out on a hike yet (since I just got it last night) but it has extra cushioning for the back (I'm really excited about this actually cause on the long hikes you start to feel it). I can't wait to get this thing out on a hike - who's in?!